App not updating. . | Voters | 500 Life-studies

App not updating. .

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Michael Kremer

I receive a message that "the app is updating, which may take a while." But it's been updating for over 30 minutes. This is the second time I have tried. It seems like it's stuck.

June 14, 2024

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Michael Kremer if you don't mind could you please email us your back up file so we can debug this issue? Our email is info@500lifestudies.org. Thanks!

Michael Kremer we are sorry to hear about this issue! Can you confirm which version/build this is? And do you by any chance remember the version/build you updated FROM? And how did you obtain the backup file for your progress? Sorry for the inconvenience this is causing.

Michael Kremer

DC the version is 2.0.1 and the build is 3702. I'm not sure which version it was updating from but I think it was the one right before this. I emailed you my backup file. The backup file was created through the automatic export setting in the app. Thanks for your help.

Michael Kremer

I deleted the app and reinstalled it. The app loads now, but when I try to import my data it says the app has a bug and it closes. The first time it had me clear cache and then it closed, and with the subsequent attempts the app just closes.