App fails to launch without Internet access | Voters

App fails to launch without Internet access

planned

App won’t launch when started in airplane mode and disconnected from wifi. Stuck on splash screen.
Enabling Internet while stuck did not cause the app to finish launching
on 2.0.1 build 3702

June 13, 2024

Sandra

No me abre más, lo intenté muchas veces en dos días y se queda en cero

marked this post as

planned

marked this post as

under review

AR thank you for reporting this. If you force close than reopen the app, does it work? Also, is the above bug only during the first time you open the app AFTER updating? Or EVERYTIME you open the app?

DC The bug is present only on a cold start. If the app is opened first with internet access and then airplane mode is turned on (and it’s still running in the background), there is no issue. It happens every time it’s opened, not only right after updating. Force closing does not fix it.

AR Thanks for the info! We're looking into now.

AR: we are unable to reproduce this issue. If you uninstall then reinstall (after Exporting your overall progress), does this issue still persist? Note that you will need to remake your schedule(s) if you reinstall.

DC Yes it still persists: https://youtu.be/2wO5hlnHHug

AR thanks for the video! I noticed you installed this from TestFlight - we actually released this build also from the app store. Have you tried downloading that version instead?

DC yes, same issue when installed from the app store

AR Thanks, we are looking into it now!